Every time I attempt to "update citations & bibliography" it hangs.
I have run it in word safe mode. I have run the pc in safe mode. I have run it without backup, without autosave, without antivirus. I have disabled screensavers. I ran the office repair - no change. All to no avail.
It takes several hours to fall over, and the couple of times I watched the winword process memory usage, i saw it fall over at about the same memory use - about 1.8Gb. This computer still shows only 60% memory used so it's not like it's running out of RAM/swap space. It's behaving like an internal coding hard-limit on memory allocation was reached.
All the event viewer shows me is:
Faulting application winword.exe, version 12.0.6668.5000, stamp 5083137f, faulting module mso.dll, version 12.0.6662.5000, stamp 4fd67dd1, debug? 0, fault address 0x00b12066.
Is anyone else having this issue?
Is this fixed in Word 2010 or 2013?
Does anyone have any suggested workarounds?
Comments: ** Comment from web user: fredtheweasel **
FIXED (kinda) in 64 bit edition of word for office 365!
I eventually found a phone number and got through to MS tech support. Uninstalled office 365. Re installed the 64 bit edition of Office 365 (MS hide this under the "languages and advanced options" link). Ran Update citations and bibliography on the problem doc. It ran for 3 hours and I watched the winword process go up to 3.2 Gb for a while.
But it completed WITHOUT CRASHING!!
Therefore it is the memory limit in the 32 bit app that is making it fall over, BUT there has to be a smarter way to code this transaction both from a memory use standpoint and a performance standpoint.
Along the way, MS confirmed that the renaming the undo via a macro does not in fact disable the undo stack in word versions post 2003, so I was on-the-money blaming the bloated undo stack.